RETURNS
Please use our Return Portal to register your return. Your Order Number and E-Mail Address are needed. Please note the following requirements:
- The item is in its original condition with all tags and packaging intact
- The item has not been used, washed, or altered in any way
- The return is made within 14 days of delivery
Return Shipping Costs & Options
Germany
Refund
−€4.90 deducted
DHL label included – fee deducted from your refund
Store Credit
Free Label +10 % Bonus
Free DHL label + 10 % bonus credit
Exchange
Free Label
Free DHL label
EU
Refund
−€9.90 deducted
DHL label included – fee deducted from your refund
Store Credit
Free Label +10 % Bonus
Free DHL label + 10 % bonus credit
Exchange
Free Label
Free DHL label
United Kingdom
Refund
−£8.90 deducted
Pre-paid DHL label included – fee deducted from your refund
Store Credit / Exchange
Not available for this region
Switzerland
Refund
−CHF 8.90 deducted
Pre-paid DHL label included – fee deducted from your refund
Store Credit / Exchange
Not available for this region
International
Refund
−€9.90 deducted
Pre-paid DHL label included – fee deducted from your refund
Store Credit / Exchange
Not available for this region
| Region | Refund | Store Credit | Exchange |
|---|---|---|---|
|
−€4.90 deducted
DHL label included – fee deducted from your refund amount
|
Free Label
+10 % Bonus
Free DHL label + 10 % bonus credit
|
Free Label
Free DHL label
|
|
|
−€9.90 deducted
DHL label included – fee deducted from your refund amount
|
Free Label
+10 % Bonus
Free DHL label + 10 % bonus credit
|
Free Label
Free DHL label
|
|
|
−£8.90 deducted
Pre-paid DHL label included – fee deducted from your refund amount
|
Not available
|
Not available
|
|
|
−CHF 8.90 deducted
Pre-paid DHL label included – fee deducted from your refund amount
|
Not available
|
Not available
|
|
|
−€9.90 deducted
Pre-paid DHL label included – fee deducted from your refund amount
|
Not available
|
Not available
|
Return portal for Germany & EU orders:
Return portal for CH & International orders: