RETURNS
Please use our Return Portal to register your return. Your Order Number and E-Mail Address are needed. Please note the following requirements:
- The item is in its original condition with all tags and packaging intact
- The item has not been used, washed, or altered in any way
- The return is made within 14 days of delivery
Return Shipping Costs & Options
Germany
Refund
−€4.90 deducted
DHL label included – fee deducted from your refund
Store Credit
Free Label +10 % Bonus
Free DHL label + 10 % bonus credit
Exchange
Free Label
Free DHL label
EU
Refund
−€9.90 deducted
DHL label included – fee deducted from your refund
Store Credit
Free Label +10 % Bonus
Free DHL label + 10 % bonus credit
Exchange
Free Label
Free DHL label
International
Refund
Ship at your own cost (CYOC)
Store Credit
+10 % Bonus
Ship at your own cost, 10 % bonus credit
Exchange
Ship at your own cost (CYOC)
| Region | Refund | Store Credit | Exchange |
|---|---|---|---|
|
−€4.90 deducted
DHL label included – fee deducted from your refund amount
|
Free Label
+10 % Bonus
Free DHL label + 10 % bonus credit
|
Free Label
Free DHL label
|
|
|
−€9.90 deducted
DHL label included – fee deducted from your refund amount
|
Free Label
+10 % Bonus
Free DHL label + 10 % bonus credit
|
Free Label
Free DHL label
|
|
|
Ship at your own cost (CYOC)
|
+10 % Bonus
Ship at your own cost, 10 % bonus credit
|
Ship at your own cost (CYOC)
|